as we find ourselves navigating the global spread of covid-19, doctors and public health officials are stressing the importance of using telehealth services rather than coming to a medical office. teladoc is one of the leading telehealth services, with an app and online portal giving patients access to what they call “everyday care,” covering the standard health issues for which you’d typically head to urgent care: sinus and respiratory infections, flu symptoms, allergies, and rashes. the focus of mdlive is urgent care, behavioral health, and dermatology, and throughout their services, they emphasize health literacy.
once logged in (using insurance or not) patients can select the doctor they wish to see, and the time — appointments are available around the clock, so for the person who wakes up in the middle of the night with a high fever, livehealth has providers available. the app also offers behavioral health treatment, beginning with a free assessment overseen by board-certified doctors who can prescribe medication and who will check in with patients every two weeks to assess their progress and adjust their medication when needed. employer plans are available and are already being used as a supplement to traditional health benefits. instead, the app relies on texting, and providers typically respond one to two times per day.
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