training topics for retail employees

learning and development in the retail industry has its own unique set of challenges. they’re not at a desk. but they still need training and in this environment, digital learning is your best friend. whether we’re talking about customer service employees with online retailers or floor staff in large retail stores – your goal is the same. when you introduce new products, you need employees to not only get to grips with those products but also be able to sell them to your customers. in retail, confidence, knowledge and experience levels vary a lot between employees. they have the option of a quick refresh, more detail or skipping straight to the quiz. sometimes, though, you don’t want to take retail staff away from the shop floor to learn about new products.




a solution that lets staff check the details when they need (just-in-time performance support) rather than swot up ahead of time (just-in-case product training) could be a much better investment. retail staff are predominantly on the shop floor; generally they don’t have time during work to worry about development activities, and don’t want to do so outside of work. so the challenge is to design short, sharp bursts of content (micro-learning, if you like) to take advantage of the pockets of time they do have – five minutes before their shift, a lull at the checkout, and so on. why not use elearning to deliver this content efficiently and in a really practical, effective way? there you have it: fave challenges of the retail environment and five ways elearning can help! responsive design and point-of-need performance support are the two cornerstones of success when it comes to delivering learning and training to retail employees. see more about elearning best practices here.) scenario-based elearning can be a great way to train your employees, ensuring relevance and encouraging transfer of learning to the shop floor and interactions with customers.

whether we’re talking about customer service employees with online retailers or floor staff in large retail consider discussing one of these retail staff meeting topics at the next store meeting to help both with training and don’t miss out: 5 retail sales training ideas to develop a motivated workforce. for weekly news and, training programs for retail employees, training programs for retail employees, training module for retail employees ppt, retail topics for presentation, retail store meeting ideas.

help your employees stay at the top of their games. if you’re looking to improve staff performance, this to stay competitive up-to-date retail training is crucial for sales staff to influence shoppers and boost, training and development in retail industry, retail training plan template, retail manager training topics, retail sales training program pdf

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